We highly recommend trip cancellation insurance. We hope you don’t have to cancel, but if it happens this is our policy:
We wish to be fair with everyone who must cancel, but limitations must be set. All cancellations must be in writing and forwarded to our attention by e-mail, or postal system. Cancellation and request for refund received anytime before 60 days prior to scheduled visit will be subject to a 20% administrative cancellation fee based on the total reservation value. In addition any cancellation fees that are applicable due to charters booked on your behalf will be deducted with balance refunded in the same manner as received. We require a minimum of 30 days to process any refund.
As we will have to honor sub-bookings (charters) cancellation requirements which vary, and will have inadequate time to fill the vacated booking space, there are no refunds after the 60th day prior to visit date.
We strongly recommend you consider travel insurance to protect you from financial loss from unexpected incidents that can delay or cause you to have a cancellation.
Cancellation & request for refund
Please submit your request in writing:
Eagle Head Lodge
P.O. Box 553
Sterling, AK 99672
or by email to: ronmaddox@acsalaska.net.